Terms & Conditions

We take great care in shipping our chocolates to ensure that we preserve the highest quality of our products.  Within the United States, we use USPS Priotity Mail.  We Do Not Ship on Fridays, Saturdays and Sundays.  Other than holiday times, Orders placed after 3pm Eastern Time, will be shipped the next Business Day.

By ordering with Red Bank Chocolate Shoppe, the customer agrees to have read fully and understood our terms and conditions. The following is a list of our terms and conditions:

Terms and Conditions of Sale

Application and enforceability of the term and conditions of sale

These terms and conditions of sale are brought to the attention of all customers to allow them to place an order.

Therefore, by placing an order the customer fully and unreservedly agrees to these terms and conditions of sale.

No special condition or other general conditions originating from the customer may prevail over these terms and conditions without the express written agreement of RedBankChocolateShoppe.com.

Any other condition presented by the customer cannot be binding for RedBankChocolateShoppe.com - except when expressly agreed – and this irrespective of the moment any such condition was brought to its attention.

The fact that RedBankChocolateShoppe.com does not avail itself of one or more of these terms and conditions of sale at any given moment shall not be interpreted as amounting to renunciation by the seller to subsequently availing himself of any of the aforesaid conditions.


Orders and confirmation

The customer undertakes to fill in the order form accurately and to complete the various fields (address, delivery address, means of payment, etc). In the event of a mistake in the recipient’s address, RedBankChocolateShoppe.com cannot be held responsible if it is impossible to make the delivery to the recipient. The cost of sending the package to another recipient or another delivery address will be invoiced according to the weight and destination of the order.

Each request for a product is subject to its being accepted by RedBankChocolateShoppe.com, who reserves the right to refuse any order due to insufficient stock, incomplete customer details, or any other legal reason. We undertake to inform you within two (2) working days of your placing an order if we are encountering a problem in respecting that order.

If the shipment has been handed over to the carrier, it shall not be possible to accept any modification or cancellation of an order, and the price the client paid will not be returned.

 
Prices

The prices given on the order form are in united States Dollars (USD) and include NJ Goods and Services sales tax. RedBankChocolateShoppe.com may alter the sale price as it wishes.

Delivery costs are payable on top of the sale price. Delivery costs depend upon the destination and the weight of the package.


Payment on order

Payment is made online on order by bank card: Visa, Mastercard, or by Paypal. That is why no discount conditions apply, nor any penalty for late payment.

The currency used for the transaction is the US Dollar (USD).

For the order to be processed, the order must be paid in full. Orders that have not been paid for will not be delivered.

The invoice for your order is available on the ‘My account’ page if you've created an account with Red Bank Chocolate Shoppe.  If you opted to checkout as a guest the only order notification available is sent to the email address specified at checkout time.


Preparation and shipping of products

The package(s) are prepared and packed by RedBankChocolateShoppe.com in closed, resistant packages that are appropriate for the contents and for transport conditions.  This may include multiple ice packs depending on the shipment destination and season.

THE CUSTOMER IS RESPONSIBLE FOR THE INFORMATION PROVIDED ABOUT THE NAME AND ADDRESS OF THE RECIPIENT, WHICH MUST BE ACCURATE, CORRECT, AND COMPLETE (ADDRESS, SUITE, TELEPHONE NUMBER, etc.) to ensure that no delivery problems are encountered. RedBankChocolateShoppe.com shall not be held responsible for returned goods in the event of an inaccurate address or of it being impossible to deliver the address indicated. IF THE GOODS ARE RETURNED OR IF IT IS IMPOSSIBLE TO DELIVER THEM BECAUSE OF INSUFFICIENT INFORMATION OR A MISTAKE IN THE ADDRESS, THE COST OF RE-DELIVERY WILL BE INVOICED IN ADDITION TO THE SHIPPING COSTS ALREADY PAID.

PLEASE NOTE: orders indicating a P.O. box will not be accepted.  We will contact you to obtain an alternate delivery address.

After confirmation of payment, RedBankChocolateShoppe.com undertakes to process and send the order to the agreed destination in accordance with the chosen route, procedure, and means of transport. RedBankChocolateShoppe.com insures the goods to the point of delivery, but it is up to the recipient to check the parcel in the presence of the carrier. Any problems with the delivery should be indicated on the delivery slip. If this clause is not respected, it will not be possible to make any complaint against the chosen carrier.

IF THE RECIPIENT IS ABSENT AND THERE IS NOBODY TO TAKE POSSESSION OF THE GOODS ON DELIVERY THE CARRIER WILL LEAVE AN ATTEMPTED DELIVERY NOTICE at the delivery address provided by the client to enable them to collect the goods. In no case shall RedBankChocolateShoppe.com be held responsible for any deterioration to the goods owing to late collection from the carrier.

RedBankChocolateShoppe.com shall not be held responsible if the product is not delivered for the following reasons: force majeure as defined by the courts, and natural catastrophes.


Complaints - Disputes

Complaints and objection will always be examined with care and attention, on the assumption of the goodwill of the party who takes the trouble to present the grounds for the case.

Upon receiving the goods, the customer must check that the delivery corresponds to the order. Any damage should be clearly indicated on the delivery slip and should be dated and signed.

Any complaint must be made by email using the online form in the ‘Contact’ section, within 3 days of receipt, to RedBankChocolateShoppe.com customer services. No complaint will be accepted after this time.

RedBankChocolateShoppe.com may request that you send proof of the damage (transport letter, photo of the package received, etc.) with the complaint. Once the complaint has been studied and accepted by RedBankChocolateShoppe.com, the customer may choose between reimbursement of the order or re-delivery.


Returns

Every returned product must be subject to a formal agreement between RedBankChocolateShoppe.com and the customer, and be returned within 3 days of this agreement, after which period no return will be accepted.

Any return accepted by RedBankChocolateShoppe.com in the event of an obvious defect or nonconformity of the delivered goods and that is duly observed by RedBankChocolateShoppe.com shall entitle the customer to a free replacement to the exclusion of any other indemnity or damages.